A black and white icon of an open book with lines on the pages.

Customer Service – File Claims, Pay Bills & Policy Requests

Policy Support

Need to file a claim, make a policy change, or pay your insurance bill? You’re in the right place. The policy service center at CNY Agency makes it easy to handle everyday insurance tasks—without waiting on hold or hunting for old paperwork.



As a trusted local agency serving Syracuse, Liverpool, and communities across Central New York, we believe insurance service should be fast, clear, and personal. Whether it’s a billing issue or a proof-of-insurance request, we’re here to help.

Two people are sitting at a table with a clipboard and a pen.
A group of people are sitting on a couch and one of them is holding a piece of paper

Pay Your Bill or File a Claim—All in One Place

Need to make a payment or report a claim? We’ve made it simple to take care of both—right here, whenever it’s convenient for you.



Find your insurance carrier below for direct access to payment portals and 24/7 claims support:

Not sure which company you’re with? Give us a call—we’ll look it up for you.

What to Do Next:

01

TO PAY A BILL
Click your carrier’s “Pay Online” link above

02

TO FILE A CLAIM
Call your carrier’s claims number OR contact us first—we’ll help guide you

03

AFTER-HOURS CLAIM
Contact your carrier directly, then call us the next business day so we can follow up and support you through the process

Prefer to talk to someone before making a payment or starting a claim? Reach out to us anytime—our local team in Liverpool is ready to help.
Visit our Contact Page

Common Questions We Hear from Clients

  • What information do I need for a policy change?

    Have your policy number ready if possible, and tell us exactly what’s changing (new vehicle details, driver’s license info, etc.). We’ll handle the rest.

  • How do I get proof of insurance for my car?

    Just use the Contact form to request an Auto ID card—we can email it, text it, or print one for pickup.

  • Can I get a certificate of insurance for a business contract?

    Absolutely. Let us know who needs to be listed, and we’ll issue it quickly—most are handled the same day.

  • What if I have an urgent claim after hours?

    Call your insurance carrier directly to report it. Then notify us the next business day so we can step in and assist.

  • Title or Question
    Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.
Not Sure Where to Start? We’ve Got You.

Still Have Questions? We’re Easy to Reach.

If you’re not sure what to do or where to start, just contact us. Our team is based right here in Liverpool, NY, and we serve clients throughout Syracuse, Baldwinsville, Cortland, Watertown, and across Upstate New York.


Need to learn more about your coverage options? Explore our Personal Insurance and Business Insurance pages, or visit the About Us section to learn who we are and how we work.


We’re not just your insurance agency—we’re your insurance team.

Talk to Our Team